1) The end of hose wasn’t tightened properly
2) The black rubber washer is not properly installed
3) There is a mismatch in the threading
1) Using a wrench to tightened the hose, but remember not to tightened too much;
2) Make sure the black washer is included in top of hose;
3) Contact the customer service to request a replacement hose.
Established in 2013 , XIAMEN AQUATOWN TECHOLOGY CO LIMITED is a professional manufacturer and exporter that is concerned with the design, development and production of BIDET ATTACHMENT, HANDHELD BIDET, PORTABLE BIDET, TOILET SEAT BIDET. We are located in XIAMEN, with convenient transportation access. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world.
As a result of our high quality products and outstanding customer service, we have gained a global sales network reaching America, Canada, Chile, Netherlands, Australia and so on).
If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world in the near future.